Using LeaveMaster, you can book and approve time off and keep track of who’s in and who’s out of the office, quickly, easily and efficiently. It gives everyone in your company access to a fast and fuss-free online system.
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Whenever a customer or a supplier calls your offices with an enquiry or a customer service issue, it is clearly imperative that they are promptly transferred to an appropriate member of staff so that their query can be answered quickly and efficiently.
But if your receptionist doesn’t have access to up-to-date details of who’s in the office that day, it can be all too easy for the customer or supplier to be left on hold while the receptionist tries to find out who’s available, or for the customer or supplier to end up feeling frustrated after being put through to the voicemail of an absent member of staff.
One of the advantages of implementing a leave and absence management solution such as LeaveMaster in your organisation, however, is that it enables receptionists to see at a glance who’s in and who’s out of the office on any working day.
So whenever a customer or supplier calls with an enquiry, your receptionist can immediately see whether an appropriate member of staff is in the office to field the call. If the customer or supplier wishes to speak to a specific member of staff, your receptionist can also see at a-glance if the employee is in and either transfer the call, or, if the employee is away, put the customer or supplier through to an alternative contact who is available; improving your supplier relationships and enhancing your customer service levels.
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